Working with emotional intelligence / Daniel Goleman.
By: Goleman, Daniel.
Material type: BookPublisher: London : Bloomsbury Publishing, 1999Description: xi, 383 p. ; 20 cm.ISBN: 0747543844.Subject(s): Executive ability | Management -- Psychological aspects | Personality development | Emotions and cognition | Emotional intelligence | Psychology, IndustrialDDC classification: 658.409019Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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General Lending | MTU Bishopstown Library Lending | 658.409019 (Browse shelf(Opens below)) | 1 | Available | 00160830 | ||
General Lending | MTU Bishopstown Library Lending | 658.409019 (Browse shelf(Opens below)) | 1 | Available | 00078137 |
Enhanced descriptions from Syndetics:
Drawing on unparalleled access to business leaders around the world and the thorough research that is his trademark, Goleman demonstrates that emotional intelligence matters twice as much as cognitive abilities such as IQ or technical expertise. And the impact of emotional intelligence is greater at the top of the leadership pyramid. The good news is that these crucial skills can be learned. Goleman analyses both the inner abilities that enable us to manage ourselves - ranging from self-awareness to motivation - and essential social strengths such as influence, conflict management and team-building. He vividly illustrates these strengths and the lack of them in some of the top corporations in the world today. And he creates a blueprint for the 'emotionally intelligent organisation' that will shape training for years to come.
Includes bibliographical references (p. 331-372) and index.
1: Beyond expertise -- The new yardstick -- Competencies of the stars -- The hard case for soft skills -- 2: Self-Mastery -- The inner rudder -- Self-control -- What moves us -- 3: People skills -- Social radar -- The arts of influence -- Collaboration, teams and the group IQ -- 4: A new model of learning -- The billion-dollar mistake -- Best practices -- 5: The emotionally intelligent organization -- Taking the organizational pulse -- The heart of performance.
Do you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? Daniel Goleman draws on unparalleled access to business leaders around the world and the thorough research that is his trademark. He demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such as IQ or technical expertise in this inspiring sequel. 'Goleman explores how to develop raw emotional intelligence into emotional competency, which in turn can be used to turn difficult situations into rewarding ones'.
CIT Module CIVL 8014 - Supplementary reading.
Excerpt provided by Syndetics
Reviews provided by Syndetics
Library Journal Review
Having explained in Emotional Intelligence that EQ matters as much as IQ in the workplace, Goleman now explains how EQ can be learned. (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.Publishers Weekly Review
Applying the lessons of his bestselling study Emotional Intelligence, Goleman has found that business success stems primarily from a workforce displaying initiative and empathy, adaptability and persuasivenessi.e., key aspects of what he defines as emotional intelligence. He presents studies that show that IQ accounts for only between 4% and 25% of an individual's job success, whereas emotional competence (self-awareness, self-regulation and motivation) is twice as important as purely cognitive abilities in the workplace. These findings alone should shake up human resource departments that hire based on how good someone looks on paper. In sections like "Self-Mastery," "People Skills" and "Social Radar," Goleman uses anecdotes from the corporate trenches (and from his lecture tours) to isolate qualities, such as "trustworthiness" that are central to displays of emotional intelligence. These qualities, in turn, are broken down into sets of practices"Act ethically and... above reproach"; "respect and relate well to people from other backgrounds"that can be internalized for improved emotional intelligence quotients by individuals looking to get ahead, or managers seeking to revitalize the staff. These repetitive-sounding checklists can at times give the book the flavor of an overworked seminar presentation. Still, embedded within the linear format that emerges are many truly illuminating factsthat the real cost of employee turnover to a company is the equivalent of one full year of employee pay, for examplethat show how critically important Goleman's thesis is to today's workplace. (Oct.) (c) Copyright PWxyz, LLC. All rights reservedBooklist Review
Goleman made a big splash in 1995 with his best-selling, much-discussed Emotional Intelligence. He contended that success and ability could not be determined solely by intelligence (however intelligence might be defined or measured). Emotional traits such as self-awareness, motivation, and self-control and social skills such as teamwork, leadership, and communication matter, too. His arguments were bolstered by research in neurology and the behavioral sciences. Furthermore, Goleman argued that emotional intelligence could be taught, and he targeted his message to educators and the educational system. This message, though, also drew a huge response from the world of business, and here Goleman now adapts his ideas to the workplace. Citing managerial studies, he asserts that emotional intelligence is twice as important as either IQ or technical expertise in predicting business success. Goleman shows how self-mastery and people skills determine work performance and suggests implications for job training. Although he does include scientific documentation whenever possible, Goleman himself refers to these as "soft skills," and the question remains about how accurately they can be measured--especially if they are to be used to make employment decisions such as hiring, termination, promotions, and salary levels. --David RouseKirkus Book Review
The author of the bestseller Emotional Intelligence (1995) expands on his earlier work by documenting the significance of emotional intelligence in the world of work at both the individual and organizational levels. Goleman, formerly a brain sciences editor for the New York Times and now the CEO of a consulting firm, Emotional Intelligence Services, asserts that emotional intelligence, more than IQ and technical knowhow, gives a valuable competitive edge to organizations and is crucial to the success of individuals, and he buttressed this assertion by citing both research studies and anecdotal evidence.(For newcomers to the concept, a summary of emotional intelligence is included in Appendix 1.) Emotional intelligence encompasses both personal and social competencies. Among the personal competencies are self-awareness, self-regulation, and motivation, while the social competencies include empathy and the various skills for inducing desirable responses in others. Goleman analyzes the various aspects of each skill and has a seemingly bottomless cache of stories demonstrating how people with and without these skills operate. For his examples, he draws heavily on corporate AmericaFord, Intel, IBM, Xerox, etc.but with a sprinkling of more esoteric subjects: Mike Tyson, WWII's Manhattan Project , and a generous sprinkling of foreign and multinational concerns. Happily, emotional intelligence is a quality that can be acquired. While not claiming to offer a self-help manual, Goleman presents specific guidelines for teaching emotional intelligence within an organization. Those wanting to set up such a training program and wishing more guidance than the basic principles offered here are invited to contact Goleman's firm for practical assistance. While the various qualities making up emotional intelligence occasionally tend to overlap and blur into each other, and the many case histories come to have a certain sameness, Goleman's essential message comes through loud and clear.Author notes provided by Syndetics
Psychologist Daniel Goleman was born on March 7, 1946 in Stockton, California. He earned a Ph.D. from Harvard. Goleman wrote his first book, "The Meditative Mind" after studying ancient psychology systems and meditation practices in India and Sri Lanka.Goleman wrote about psychology and related fields for the New York Times for 12 years beginning in 1984. In 1993 he co-founded the Collaborative for Academic, Social, and Emotional Learning. He is also a co-chairman of The Consortium for Research on Emotional Intelligence in Organizations and a member of the Mind and Life Institute's board of directors.
Goleman has written several popular books, including "Emotional Intelligence," "Social Intelligence," "Ecological Intelligence" and "Focus: The Hidden Driver of Excellence." He received a Career Achievement award for journalism from the American Psychological Association and was elected a Fellow of the American Association for the Advancement of Science to recognize his efforts to communicate the behavioral sciences to the public.
(Bowker Author Biography)