MTU Cork Library Catalogue

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Understanding services management : integrating marketing, organisational behaviour, operations and human resource management / edited by William J. Glynn and James G. Barnes.

by Glynn, William J [author.] | Barnes, James G [author.] | University College, Dublin. Graduate School of Business.

Material type: book Book Publisher: Dublin : Oak Tree Press in association with Graduate School of Business, University College Dublin, 1995Copyright date: ©1995Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Store Item 338.4068.
Once a customer, always a customer : how to deliver customer service that creates customers for life / Chris Daffy.

by Daffy, Chris.

Material type: book Book; Format: print Publisher: Dublin : Oak Tree Press, 1996Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
Services marketing : a European perspective / Christopher Lovelock ... [et al.].

by Lovelock, Christopher H | Vandermerwe, Sandra | Lewis, Barbara.

Material type: book Book; Format: print Publisher: London : Prentice Hall, 1996Availability: Items available for loan: MTU Bishopstown Library (3). Location(s): Lending 658.8.
Once a customer, always a customer : how to deliver customer service that creates customers for life / Chris Daffy.

by Daffy, Chris.

Edition: 3rd ed.Material type: book Book; Format: print Publisher: Dublin : Oak Tree Press, 2001Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812.
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