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		No cover image available Tough selling for tough times / Murray Raphel and Neil Raphel. by Raphel, Murray, 1928- \| Raphel, Neil. Material type: Book; Format: print Publisher: Atlantic City, NJ : Raphel Publishing, 1992Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.85. Place hold Add to cart (remove)
		Up the loyalty ladder : turning sometime customers into full-time advocates of your business / Murray Raphel and Neil Raphel. by Raphel, Murray, 1928- \| Raphel, Neil. Material type: Book; Format: print Publisher: New York : HarperBusiness, 1995Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)

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