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		Hidden order : the economics of everyday life / David Friedman. by Friedman, David D. Material type: Book; Format: print Publisher: New York : HarperBusiness, 1996Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 330. Place hold Add to cart (remove)
		Up the loyalty ladder : turning sometime customers into full-time advocates of your business / Murray Raphel and Neil Raphel. by Raphel, Murray, 1928- \| Raphel, Neil. Material type: Book; Format: print Publisher: New York : HarperBusiness, 1995Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)
		The control theory manager : combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it / William Glasser. by Glasser, William, 1925-. Material type: Book; Format: print Publisher: New York : HarperBusiness, 1994Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.4013. Place hold Add to cart (remove)
		Beyond reengineering : how the process-centered organization is changing our work and our lives / Michael Hammer. by Hammer, Michael, 1948-2008. Material type: Book; Format: print Publisher: New York : HarperBusiness, 1997Availability: Items available for loan: MTU Bishopstown Library (2). Location(s): Lending 658.4063. Place hold Add to cart (remove)

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