Includes bibliographical references (page 63) and index.

Introduction -- Part One - The basics -- What is quality? -- What is ISO 9000? -- Why the interest in ISO 9000? -- Certification -- The ISO 9000 series of standards -- Choosing the right part of the standard -- ISO 9000 and Total Quality Management -- Part Two - The requirements -- Management responsibility -- Quality system -- Contract review -- Design control -- Document and data control -- Purchasing -- Control of customer-supplied product -- Product identification and traceability -- Process control -- Inspection and testing -- Control of inspection, measuring and test equipment -- Inspection and test status -- Control of noncomforting product -- Corrective and preventive action -- Handling, storage, packaging preservation and delivery -- Quality records -- Internal quality audits -- Training -- Servicing -- Statistical techniques -- Part Three - Implementation -- Commitment -- Costs and benefits -- Using a consultant -- Action plan -- Part Four - Documentation -- Documentation structure -- Style -- Quality policy -- Quality plans -- Quality manual -- Procedures -- Instructions -- Quality records -- Document control.