The manager's guide to benchmarking : essential skills for the new competitive-cooperative economy / Jerome P. Finnigan.
By: Finnigan, Jerome P.
Material type: BookSeries: Jossey-Bass business & management series: Publisher: San Francisco, CA : Jossey-Bass, 1996Description: xxii, 234 p. : ill. ; 24 cm. + hbk.ISBN: 0787902799.Subject(s): Benchmarking (Management)DDC classification: 658.562Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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General Lending | MTU Bishopstown Library Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 00070767 |
Enhanced descriptions from Syndetics:
Pursue a proven path to excellence. Author Jerome Finnigan -- the leading authority on quality and benchmarking at Xerox -- explains the benchmarking techniques used by today's global competitors, and tells precisely how your organization can do the same.
Includes bibliographical references (pages 219-223) and index.
Introduction: Competitive intelligence in the New Economy: The uses and benefits of benchmarking -- Part One: The benchmarking process -- Doing it right: The models, methods, and processes of successful benchmarking -- Phase One: Establishing the study plan -- Phase Two: Conducting the study -- Phase Three: Analyzing the data -- Phase Four: Internalizing the results and closing the gap with the competition -- Part Two: The long-term payoffs of benchmarking -- Organizational effectiveness: Achieving breakthrough change through simplified processes -- Strategies for the future: Key competencies for the new economy.
Table of contents provided by Syndetics
- Introduction: Competitive intelligence in the New Economy: The Uses and Benefits of Benchmarking
- Part 1 The Benchmarking Process
- 1 Doing It Right: The Models, Methods, and Processes of Successful Benchmarking
- Phase 1 Establishing the Study Plan
- Phase 2 Conducting the Study
- Phase 3 Analyzing the Data
- Phase 4 Internalizing the Results and Closing the Gap with the Competition
- Part 2 The Long-Term Payoffs of Benchmarking
- 6 Organizational effectiveness: Achieving Breakthrough Change Through Simplified Processes
- 7 Strategies for the Future: Key Competencies for the New Economy