MTU Cork Library Catalogue

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The manager's guide to benchmarking : essential skills for the new competitive-cooperative economy / Jerome P. Finnigan.

By: Finnigan, Jerome P, 1935-.
Material type: materialTypeLabelBookSeries: Jossey-Bass business & management series: Publisher: San Francisco, CA : Jossey-Bass, 1996Description: xxii, 234 p. : ill. ; 24 cm. + hbk.ISBN: 0787902799.Subject(s): Benchmarking (Management)DDC classification: 658.562
Contents:
Introduction: Competitive intelligence in the New Economy: The uses and benefits of benchmarking -- Part One: The benchmarking process -- Doing it right: The models, methods, and processes of successful benchmarking -- Phase One: Establishing the study plan -- Phase Two: Conducting the study -- Phase Three: Analyzing the data -- Phase Four: Internalizing the results and closing the gap with the competition -- Part Two: The long-term payoffs of benchmarking -- Organizational effectiveness: Achieving breakthrough change through simplified processes -- Strategies for the future: Key competencies for the new economy.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 658.562 (Browse shelf(Opens below)) 1 Available 00070767
Total holds: 0

Enhanced descriptions from Syndetics:

Pursue a proven path to excellence. Author Jerome Finnigan -- the leading authority on quality and benchmarking at Xerox -- explains the benchmarking techniques used by today's global competitors, and tells precisely how your organization can do the same.

Includes bibliographical references (pages 219-223) and index.

Introduction: Competitive intelligence in the New Economy: The uses and benefits of benchmarking -- Part One: The benchmarking process -- Doing it right: The models, methods, and processes of successful benchmarking -- Phase One: Establishing the study plan -- Phase Two: Conducting the study -- Phase Three: Analyzing the data -- Phase Four: Internalizing the results and closing the gap with the competition -- Part Two: The long-term payoffs of benchmarking -- Organizational effectiveness: Achieving breakthrough change through simplified processes -- Strategies for the future: Key competencies for the new economy.

Table of contents provided by Syndetics

  • Introduction: Competitive intelligence in the New Economy: The Uses and Benefits of Benchmarking
  • Part 1 The Benchmarking Process
  • 1 Doing It Right: The Models, Methods, and Processes of Successful Benchmarking
  • Phase 1 Establishing the Study Plan
  • Phase 2 Conducting the Study
  • Phase 3 Analyzing the Data
  • Phase 4 Internalizing the Results and Closing the Gap with the Competition
  • Part 2 The Long-Term Payoffs of Benchmarking
  • 6 Organizational effectiveness: Achieving Breakthrough Change Through Simplified Processes
  • 7 Strategies for the Future: Key Competencies for the New Economy

Author notes provided by Syndetics

JEROME P. FINNIGAN is professor emeritus of public administration at the University of Southern California.

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