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		Queueing methods : for services and manufacturing / Randoph W. Hall. by Hall, Randolph W, 1958-. Material type: Book Publisher: Englewood Cliffs : Prentice-Hall, 1991Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.4034. Place hold Add to cart (remove)
		The service/quality solution : using service management to gain competitive advantage / David A. Collier. by Collier, David A, 1947-. Material type: Book; Format: print Publisher: New York : Irwin, 1994Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Store Item 658.812. Place hold Add to cart (remove)
		Once a customer, always a customer : how to deliver customer service that creates customers for life / Chris Daffy. by Daffy, Chris. Edition: 3rd ed.Material type: Book; Format: print Publisher: Dublin : Oak Tree Press, 2001Availability: Items available for loan: MTU Bishopstown Library (1). Location(s): Lending 658.812. Place hold Add to cart (remove)

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