Naylor, Bill. <br/><br/>
Customer service in the motor trade / 
Bill Naylor. 
 - Hertford :  Institute of the Motor Industry,  1995. 
 - 92 p. :  ill. ;  25 cm.  
 - Underpinning knowledge series .
<br/><br/> Includes index. 
<br/><br/>Level 2 -- Introduction to level 2 units -- Operate organisational systems on behalf of customers -- Develop and maintain positive working relationships with customers -- Deliver dependable service to customers -- Level 3 -- Introduction to level 3 NVQ -- Maintain reliable customer service -- Communicate with customers -- Develop positive working relationships with customers -- Solve problems on behalf of customers -- Initiate and evaluate change to improve service to customers. 
<br/><br/><label>ISBN: </label>1871880394 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Motor vehicle industry--Great Britain.<br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812