O'Connell, Aileen. <br/><br/>
Employee retention and customer relationships in the services industry / 
Aileen O'Connell. 
 - Cork :  Cork Institute of Technology,  2005. 
 - ix, 227, [2] p. :  col. ill. ;  30 cm. +  hbk. 
 - MBS. - Business Studies .
<br/><br/>Thesis (MBS.) - Cork Institute of Technology, 2005. 
<br/><br/>Bibliography: p. 213-224. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Employee retention--Services industry.
<br/><br/><label>Dewey Class. No.: </label>THESES PRESS