Twomey, Suzanne. <br/><br/>
Customer service for Irish students / 
Suzanne Twomey. 
 - Dublin :  Gill and Macmillan,  2002. 
 - 240 p. ;  25 cm. +  pbk. 
<br/><br/>Bibliography: (page 240). 
<br/><br/>The customer is your business -- Communications -- On the telephone -- Teamwork -- Quality service -- Market research -- Case study - Ford -- Dealing with difference -- Consumer legislation -- Preparing a customer care programme. 
<br/><br/><label>ISBN: </label>0717132471 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations<br/>Consumer satisfaction
<br/><br/><label>Dewey Class. No.: </label>658.812