Modelling techniques for business process :  re-engineering and benchmarking : proceedings of the IFIP TC5 WG5.7 international workshop on modelling techniques for business process re-engineering and benchmarking held in Bordeaux, France, 18-19 April, 1996 / 
edited by Guy Doumeingts and Jim Browne. 
 - London :  Chapman & Hall,  1997. 
 - x, 395 p. :  ill. ;  24 cm.  
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Part One: Overview of European TPB projects -- Part Two: The modelling of business process -- Part Three: Case studies in business process re-engineering -- Part Four: Performance measurement and benchmarking -- Part Five: Case studies in benchmarking. 
<br/><br/><label>ISBN: </label>0412789108 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/>Reengineering (Management)
<br/><br/><label>Dewey Class. No.: </label>658.406