Foster, Timothy R. V. <br/><br/>
101 ways to boost customer satisfaction / 
Timothy R. V. Foster. 
 - London :  Kogan Page,  1997. 
 - 160 p. ;  22 cm.  
<br/><br/> Includes index. 
<br/><br/>Cultivate your customer service -- Quicken your quality -- Captivate your customer relations -- Bring about your business processes -- Crystallise your communications -- Enhance your employee relations -- Improve your image. 
<br/><br/><label>ISBN: </label>0749423013 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812