Strategic public relations management : planning and managing effective communication programs /
Erica Weintraub Austin and Bruce E. Pinkleton.
- Mahwah, N.J. ; London : Lawrence Erlbaum, 2001.
- xiv, 399 p. : ill. ; 24 cm
- LEA'S communication series. .
Includes bibliographical references (pages 379-386) and indexes.
The need for strategic public relations management -- I. A framework for planning -- Where the strategic manager begins: Taking stock -- Elements of the campaign recipe -- Determining research needs: Developing the research plan -- II. Gathering useful data for strategic guidance -- Research decisions and data collection -- Making research decisions: Informal research methods -- Making research decisions: The focus group -- Making research decisions: Formal research methods -- Making research decisions: Survey research -- Making research decisions: Sampling -- Making research decisions: Questionnaire design -- Collecting, analyzing and reporting quantitative data -- III. Using theory for practical guidance -- What theory is and why it is useful -- Theories for creating effective message strategies -- Practical applications of theory for strategic planning -- IV. The successful pitch and follow-through -- The campaign plan.