Intelligent software agents /
Richard Murch and Tony Johnson.
- Upper Saddle River, NJ : Prentice Hall, 1999.
- xiii, 210 p. : ill. ; 24 cm. + pbk.
Bibliography: (pages 203-206) and index.
Section I: Agent basics -- What are agents? -- Where did software agents come from? -- Why do we need agents? -- How do agents work? -- What do agents do? -- Who are the players? -- What are the issues and standards? -- Section II: Agents in use -- How will we use agents? -- Health -- E-mail -- Finance -- Information -- Banks -- Retail -- Media -- Agents in IT -- Government -- Unusual agents -- Personalization - The web's holy grail -- New opportunities -- Avatars -- Section III: The future -- The next decade.