Working with emotional intelligence /
Daniel Goleman.
- London : Bloomsbury Publishing, 1999.
- xi, 383 p. ; 20 cm.
Includes bibliographical references (p. 331-372) and index.
1: Beyond expertise -- The new yardstick -- Competencies of the stars -- The hard case for soft skills -- 2: Self-Mastery -- The inner rudder -- Self-control -- What moves us -- 3: People skills -- Social radar -- The arts of influence -- Collaboration, teams and the group IQ -- 4: A new model of learning -- The billion-dollar mistake -- Best practices -- 5: The emotionally intelligent organization -- Taking the organizational pulse -- The heart of performance.
Do you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? Daniel Goleman draws on unparalleled access to business leaders around the world and the thorough research that is his trademark. He demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such as IQ or technical expertise in this inspiring sequel. 'Goleman explores how to develop raw emotional intelligence into emotional competency, which in turn can be used to turn difficult situations into rewarding ones'.