Jackson, Ivan F. <br/><br/>
Information systems :  the customer service focus / 
Ivan F. Jackson. 
 - Houndmills :  MacMillan,  1998. 
 - ix, 307 p. :  ill. ;  24 cm.  
 - Information systems series (Macmillan Press) .
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The competitive impact -- Management information tools -- Performance management -- The value-added environment: (I the value network) -- The value-added environment: (II Manufacturing) -- Managing change -- 'Customer-Facing' IS -- IS planning. 
<br/><br/><label>ISBN: </label>033372450X  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management<br/>Information resources management
<br/><br/><label>Dewey Class. No.: </label>658.4038011