Quality costs : their impact on company strategy and profitability/
C. L. Musgrove and M. J. Fox.
- Letchworth : Technical Communications (Publishing) Ltd., 1991.
- 62 p. : 30 cm.
- TQM practitioner series .
Includes bibliographical references (page 61).
Introduction: the impact of quality costs on your business -- What are quality-related costs? -- The costs of quality and unquality -- Collecting quality cost information -- Monitoring quality costs -- Presenting and using quality cost information -- Cost savings through prevention -- The "process cost" model -- The concept of "economic balance" of quality -- "Total loss to society" model.