Musgrove, C. L.

Quality costs : their impact on company strategy and profitability/ C. L. Musgrove and M. J. Fox. - Letchworth : Technical Communications (Publishing) Ltd., 1991. - 62 p. : 30 cm. - TQM practitioner series .

Includes bibliographical references (page 61).

Introduction: the impact of quality costs on your business -- What are quality-related costs? -- The costs of quality and unquality -- Collecting quality cost information -- Monitoring quality costs -- Presenting and using quality cost information -- Cost savings through prevention -- The "process cost" model -- The concept of "economic balance" of quality -- "Total loss to society" model.

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Quality assurance

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