Townend, Anni. <br/><br/>
Developing assertiveness / 
Anni Townend. 
 - London :  Routledge,  1991. 
 - viii, 136 p. ;  21 cm. 
 - Self-development for managers .
 - Self-development for managers .
<br/><br/>Introduction -- What is assertiveness? -- How to use the book -- Part I: Self-awareness -- Step One: How assertive am I? -- Step Two: What does it mean to be passive, manipulative, aggressive and/or assertive? -- Step Three: Why am I as I am? -- Part II: Developing assertiveness in yourself -- Step Four: Developing assertiveness through positive self-recognition -- Step Five: Developing assertiveness through giving and receiving positive recognition -- Step Six: Developing assertiveness through relaxation -- Step Seven: Developing assertiveness through positive visualization -- Step Eight: Developing assertiveness through using the appropriate communication skills -- Part III: Developing and maintaining assertiveness in others -- Step Nine: Developing and maintaining assertiveness in others through influencing their behaviour -- Step Ten: Developing and maintaining assertiveness in others through the giving and receiving of good quality feedback -- Step Eleven: Developing and maintaining assertiveness in others through counselling. 
<br/><br/><label>ISBN: </label>0415044642 
<br/><br/><label>LCCN: </label>92135847 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Psychology, Industrial<br/>Industrial management--Psychological aspects.<br/>Assertiveness (Psychology)
<br/><br/><label>Dewey Class. No.: </label>658.4094