Chang, Richard Y. <br/><br/>
Process reengineering in action :  a practical guide to achieving breakthrough results / 
Richard Y. Chang. 
 - London :  Kogan Page,  1996. 
 - vii, 107 p. :  ill, forms ;  25 cm. +  pbk. 
 - Quality improvement series .
<br/><br/> Originally published: Irvine, CA : Chang Associates, 1995. 
<br/><br/>Introduction -- What is process reengineering? -- Applying a process-reengineering model -- Phase One: Plan your reengineering effort -- Determine "new" process requirements -- Uncover "breakthrough" opportunities -- Phase Two: Design your reengineered process -- Map the "ideal" process -- Redefine process support requirements -- Develop change management plan -- Phase Three: Implement your reengineered process -- Summary. 
<br/><br/><label>ISBN: </label>0749418311 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Organizational change--Management.
<br/><br/><label>Dewey Class. No.: </label>658.4063