Electronic mail /
Jacob Palme.
- Boston : Artech House, c1995.
- vii, 267 p. : ill., maps ; 24 cm.
- The Artech House telecommunications library .
- Artech House telecommunications library. .
Includes bibliographical references (pages 219-220) and index.
Introduction -- Electronic mail and other Media -- When is electronic mail successful? -- Value for people and organizations -- Cost/efficiency Analysis -- User Functionality with electronic mail -- Techniques for electronic mail -- Standards -- The market for electronic mail -- Law and order -- Research about electronic mail -- User interface examples.