Futrell, Charles.

Sales management : teamwork, leadership and technology / Charles M. Futrell. - 5th edition. - Forth Worth,TX : Dryden Press, 1998. - xxiv, 680 p. : ill. ; 24 cm.

Includes bibliographical references and index.

Part I: Introduction to sales management -- Sales management: Its nature, rewards and responsibilities -- Social, ethical and legal responsibilities of sales personnel -- Part II: Planning the sales team's efforts -- Building relationships through strategic planning -- The market-driven sales organization -- Forecasting market demand and sales budgets -- Design and size of sales territories -- Sales objectives and quotas -- Part III: Staffing the sales team -- Planning for staffing successful salespeople -- Recruiting successful salespeople -- Selection, placement, and socialization of successful salespeople -- Part IV: Training the sales team -- The management of sales training and development -- Contents of the sales training program: Sales knowledge and the selling process -- Part V: Directing the sales team -- Motivating salespeople toward high performance -- Compensation for high performance -- Leading the sales team -- Part VI: Controlling the sales team -- Analysis of sales and marketing costs -- Evaluation of salespeople's performance.

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Sales management.

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