Human error reduction and safety management /
Dan Petersen.
- 3rd ed..
- New York : Van Nostrand Reinhold, 1996.
- xvii, 397 p. : ill. ; 24 cm. + hbk.
Includes bibliographical references and index.
Part I: Human error -- Human error - What it is -- Human error - What it does -- Human error - Causes -- Part II: System - Caused human error -- Management causes -- Culture causes -- Design causes -- Reducing system - caused error -- Part III: Overload -- Causes and outcomes of overload -- Capacity -- Load -- State -- Reducing overload-caused errors -- Part IV: Decision to Err -- Logical decision to err -- Proneness -- Perception of risk -- Reducing decisions to err -- Part V: Roles -- Human error reduction concepts -- Line management roles -- Role of staff.