Canning, Veronica. <br/><br/>
Being successful in...customer care / 
Veronica Canning. 
 - Dublin :  Blackhall,  1999. 
 - 192 p. :  ill. ;  22 cm. +  pbk. 
<br/><br/>Includes bibliographical references (pages 191-192). 
<br/><br/>Do you realise how important customer care is to your business? -- Make memorable customer care your vision? -- Allow your customers to define your Company's service -- Listen to your customers -- Create memorable customer service from the top down -- Equip your staff to deliver -- Build your systems to deliver customer care -- How can you delight customers if you can't communicate? -- Develop a learning culture -- Write your own strategy for delighted customers. 
<br/><br/><label>ISBN: </label>1901657302 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812