Bolton, Robert. <br/><br/>
People skills :  how to assert yourself, listen to others, and resolve conflicts / 
Robert Bolton. 
 - xv, 300 pages :  illustrations ;  21 cm 
<br/><br/>Includes bibliographical references (pages 280-295) and index. 
<br/><br/>Part one: Introduction -- Skills for bridging the interpersonal gap -- Barriers to communication -- Part two: Listening skills -- Listening is more than merely hearing -- Four skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving your reflecting skills -- Part three: Assertion skills -- Three approaches to relationships -- Developing three-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options -- Part four: Conflict management skills -- Conflict prevention and control -- Handling the emotional components of conflict -- Collaborative problem solving: seeking an elegant solution -- Three essentials for effective communication -- Afterword: Four steps to improved communication. 
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<br/><br/><label>ISBN: </label>067162248X (paperback) 9780671622480 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Interpersonal communication
<br/><br/><label>Dewey Class. No.: </label>302.34