Maister, David H. <br/><br/>
Managing the professional service firm / 
David H. Maister. 
 - New York :  Simon & Schuster,  1997. 
 - xvi, 376 p. :  ill. ;  24 cm. +  pbk. 
<br/><br/>Includes bibliographical references (p. 365-366) and index. 
<br/><br/>Part One: Basic matters -- A question of balance -- The professional firm life cycle -- Profitability: Health and hygiene -- Solving the underdelegation problem -- Part Two: Client matters -- The practice development package -- Listening to clients -- Quality work doesn't mean quality service -- A service quality program -- Marketing to existing clients -- How clients choose -- Attracting new clients -- Managing the marketing effort -- Part Three: People matters -- How's your asset? -- How to build human capital -- The motivation crisis -- On the importance of scheduling -- On the meaning of partnership -- Surviving the people crisis -- Part Four: Management matters -- How practice leaders add value -- How to create a strategy -- Fast-track strategy -- Part Five: Partnership matters -- Partner performance counseling -- The art of partner compensation -- Patterns in partner compensation -- Pie-splitting -- Partnership governance -- Part Six: Multisite matters -- The one-firm firm -- Hunters and farmers -- Making the network work -- Creating the collaborative firm -- Coordinating industry specialty groups -- Part Seven: Final thoughts -- Asset management. 
<br/><br/><label>ISBN: </label>0684834316  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Professional corporations--Management.<br/>Industrial management
<br/><br/><label>Dewey Class. No.: </label>658