Tour operators - customer relations :  a primer for COTOP Level 2 / 
Association of British Travel Agents. 
 - London :  Association of British Travel Agents,  1987. 
 - iii, 79 p. ;  30 cm. +  pbk. 
<br/><br/>Includes bibliographical references.  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Travel agents.<br/>Customer relations
<br/><br/><label>Dewey Class. No.: </label>338.4791