In search of excellence : lessons from America's best-run companies /
by Thomas J. Peters and Robert H. Waterman, Jr.
- New York : Harper & Row, 1982.
- xxvi, 360 p. ; 22 cm.
Includes bibliographical references and index.
Part I: The saving remnant -- Successful American Companies -- Part II: Toward new theory -- The rational model -- Man waiting for motivation -- Part III: Back to basics -- Managing ambiguity and paradox -- A bias for action -- Close to the customer -- Autonomy and Entrepreneurship -- Productivity through people -- Hands-on, Value-Driven -- Stick to the knitting -- Simple form, Lean staff -- Simultaneous loose-tight properties.