Polaine, Andrew <br/><br/>
Service design   from insight to implementation /  [electronic book] : 
Andy Polaine, Lavrans Lovlie and Ben Reason. 
 - online resource (xiv, 202 pages) :  illustrations (some color) 
<br/><br/> Includes index. 
<br/><br/>Insurance is a service, not a product -- The nature of service design -- Understanding people and relationships -- Turning research into insight and action -- Describing the service ecology -- Developing the service proposition -- Prototyping service experiences -- Measuring services -- The challenges facing service design. 
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<br/><br/><br/>Electronic reproduction.: <br/>ProQuest LibCentral. <br/>Mode of access: World Wide Web. 
<br/><br/><label>ISBN: </label>9781933820330 (paperback) 9781933820613 (e-Book) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business planning--Social aspects<br/>Industries--Social aspects
<br/><br/><label>Dewey Class. No.: </label>658.408