Managing human resources in the European tourism and hospitality industry : a strategic approach /
Tom Baum.
- London ; New York : Chapman & Hall, 1995.
- xii, 281 p. ; 25 cm. + pbk.
- Tourism and hospitality management series .
- Series in tourism and hospitality management .
Includes bibliographical references (pages 263-272) and indexes.
Human resources in European tourism and hospitality: an introduction -- The European tourism and hospitality industry -- The development of tourism and hospitality and the nature of employment in Europe -- The tourism and hospitality labour markets -- Tourism and hospitality: the service imperative -- The dark side of the coin? -- Managing cultural diversity in the European tourism and hospitality industry -- Education, training and development -- Planning to meet the human resource needs of the European tourism and hospitality industry -- Sustainable human resource management - towards social responsibility in the European tourism and hospitality industry.