Quality assurance management /
Michael J. Fox.
- 2nd edition.
- London : Chapman & Hall, 1995.
- xiv, 388 p. : ill. ; 26 cm.
Includes bibliographical references (pages 383-384) and index.
Part 1: What managing quality means -- What is quality and how can it be managed? -- Quality in marketing -- Quality in specification and design -- Quality in purchasing -- Quality in production -- After-sales quality -- Part 2: Quality Assurance techniques -- Creating the quality system -- ISO 9000 - the international quality system standard -- Quality auditing techniques -- Inspection techniques -- Statistical sampling inspection -- Statistical process control -- The place of the computer -- Reliability assurance -- Part 3: Using people effectively -- The sociology of people at work -- Motivate or involve -- American quality 'gurus' -- Japanese quality management style -- Quality in the United Kingdom -- Total quality management -- Quality managers and their departments -- Quality in service industries -- Part 4: Quality - the key to prosperity -- Ways of looking at quality-related costs -- The prevention-appraisal-failure model -- Just-in-time and variability reduction -- Quality, safety and product liability -- The international market-place -- Quality trends, challenges and opportunites.