Managing quality in tourism : theory and practice / Tony Lenehan and Denis Harrington.
By: Harrington, Denis [author]
.
Contributor(s): Lenehan, Tony [author].
Material type: 
BookPublisher: Dublin : Oak Tree Press, 1998Description: xxv, 302 pages ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 1860761003; 9781860761003.Subject(s): TourismDDC classification: 338.4791 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 338.4791 (Browse shelf(Opens below)) | 1 | Available | 00155518 | ||
| General Lending | MTU Bishopstown Library Lending | 338.4791 (Browse shelf(Opens below)) | 1 | Available | 00069629 |
Enhanced descriptions from Syndetics:
This work addresses the growing interest in total quality management (TQM) within the hospitality industry. It examines theories and developments in quality management, and looks critically at the subject in an international context.
Bibliography: (pages 269-296) and index.
Introduction to quality management -- Strategic analysis of the hospitality industry -- Strategic quality-oriented tourism policies -- Quality and competitive advantage -- Hard and soft quality management -- Infrastructure for quality management -- Evaluating quality management -- Future challenges for quality management.