Commercial conflict management and dispute resolution / Peter Fenn.
By: Fenn, Peter (Peter F.)
.
Material type: 
BookPublisher: New York : Routledge, 2011Description: 165 p. ; 24 cm.ISBN: 9780415578264 ; 9780415578288 .Subject(s): Conflict management | Dispute resolution (Law) | Conflict management -- Case studiesDDC classification: 658.4053 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.4053 (Browse shelf(Opens below)) | 1 | Available | 00169591 |
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Enhanced descriptions from Syndetics:
Commerce is inherently complex and the sums of money involved can be astronomical, so it is no surprise that conflicts and disputes are all too common. There are numerous techniques designed to resolve these problems, and this book summarizes the most important of these, as well as alternative dispute resolution methods. The reader seeking a deeper understanding of these procedures will also find clear explanations of the principles and methods for conflict management, such as negotiation, risk management, mediation and conciliation.
As well as outlining these different techniques, guidance on which approach is appropriate in common situations is also given, helping the reader apply what they have learned to the real world. The significance of cultural issues is explained, before the reader is presented with suggestions for how to take these into account. Throughout, the book is illustrated with case studies from examples as diverse as Mumbai's DabbaWalla, The First World War and Terminal 5 at London Heathrow.
Written with undergraduate students in mind, this book also serves to give a neat and brief overview for professionals. Those studying or working in commerce generally, construction project management, construction management, and construction law will find this to be an invaluable book.
Includes bibliographical references (pages 156-160) and index.
Conflict management and dispute resolution -- Conflict management and dispute avoidance -- Negotiation -- Mediation -- Construction adjudication -- Arbitration -- Other ADR techniques -- Cooperation and collaboration -- Game theory -- The stages of dispute resolution -- The psychology of conflict management and disputes.
Commerce is inherently complex and the sums of money involved can be astronomical, so it is no surprise that conflicts and disputes are all too common. There are numerous techniques designed to resolve these problems, and this book summarizes the most important of these, as well as alternative dispute resolution methods. The reader seeking a deeper understanding of these procedures will also find clear explanations of the principles and methods for conflict management, such as negotiation, risk management, mediation and conciliation.
Table of contents provided by Syndetics
- 1 Introduction
- 2 Conflict and Dispute
- 3 Conflict Management and Dispute Avoidance
- 4 Negotiation
- 5 Mediation
- 6 Adjudication
- 7 Arbitration
- 8 Other ADR Techniques
- 9 Cooperation and Collaboration
- 10 Game Theory
- 11 The Stages of Dispute
- 12 The Psychology of Disputes
- Appendix. The UNCITRAL Model Law on International Commercial Arbitration Ratification and Commercial Reservation
Author notes provided by Syndetics
Peter Fenn is a Senior Lecturer at the University of Manchester and a Mediator and an Adjudicator on the President's Panel at the Chartered Institute of Arbitrators (CIArb) and a Mediator on the Presidents Panel at the Royal Institution of Chartered Surveyors (RICS). He is also a Trustee of CIARB an elected member of the Dispute Resolution Faculty Board at the RICS.