Heritage visitor attractions : an operations management perspective / edited by Anna Leask and Ian Yeoman.
Contributor(s): Leask, Anna
| Yeoman, Ian.
Material type: 
BookPublisher: London : Continuum, 2002Description: xvi, 303 p. ; 25 cm. + pbk.ISBN: 9780826460615.Subject(s): Historic sites -- Great Britain -- Management | Heritage tourism -- Great Britain -- Management | Historic buildings -- Great Britain -- ManagementDDC classification: 363.69068 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 363.69068 (Browse shelf(Opens below)) | 1 | Available | 00191632 | ||
| General Lending | MTU Bishopstown Library Store Item | 363.69068 (Browse shelf(Opens below)) | 1 | Available | 00191633 |
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Enhanced descriptions from Syndetics:
The first clearly structured textbook to examine Heritage Visitor Attractions from an operations management perspective. The book begins by defining the characteristics of HVAs and the principles of operations management and deals with the design of HVAs. It then looks at their quality and improvement , examining capacity management. The links between operations and strategy are then analysed, and the final section consists of six in-depth case studies which graphically illustrate the issues highlighted in the rest of the book.
Includes bibliographical references and index.
Section 1: HVA Management -- Section 2: Design of HVAs -- Section 3: Improvement -- Section 4: Capacity -- Section 5: Operations strategy -- Section 6: Case studies.
CIT Module TOUR 7007- Supplementary reading.
Table of contents provided by Syndetics
- Part I Hva Management
- 1 An overview of the sector
- 2 Operations Management
- Part II Design Of Hvas
- 3 Concept Development
- 4 Interpretation and Presentation
- 5 Visitor Management
- 6 The Role of Technology
- 7 Job Design and Work Organization
- 8 Design of the Process and Product Interface
- Part III Improvement
- 9 Quality
- 10 Productivity
- Part IV Capacity
- 11 Managing Demand and Supply
- 12 Yield Management
- Part V Operations strategy
- 13 Risk and Environment
- 14 Decision-making
- 15 Strategy and Policy
- Part VI Case studies
- Ray?s Farm: A Case Study
- Developing the Concept for the Thackray Medical Museum, Leeds
- Santa Trains at Bo?ness and Kinneil Railway
- Volunteer Management at Nugget Hill: A Case Study
- Visitor Satisfaction Management at Leeds Castle, Kent
- Coventry Museums and Galleries: A Case Study
- Index