Hotel and catering supervision / Ken Gale and Peter Odgers.
By: Gale, Ken.
Contributor(s): Odgers, Peter F.
Material type: BookPublisher: Plymouth : Pitman, 1987Description: 273 p. ; 25 cm. + pbk.ISBN: 0273028162 .Subject(s): Food service management -- Great Britain | Hotel management -- Great BritainDDC classification: 647.95Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
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General Lending | MTU Bishopstown Library Lending | 647.95 (Browse shelf(Opens below)) | 1 | Available | 00183173 |
Includes index.
The development of the hotel and catering industry -- Communication techniques -- Communication and the formal organisation -- Communication and the informal organisation -- The role of the individual -- Individual motivation -- The role of groups -- Leadership -- Personnel functions -- Staffing, recruitment and selection -- Training -- The role of training, education, welfare and counselling -- The legal aspects of employment -- Trade associations, professional bodies and trade unions -- Job security at work -- Economics of government -- Economics of the firm -- The customer -- Financial sources -- The industry and change.