Commit to quality / Patrick L. Townsend with Joan E. Gebhardt.
By: Townsend, Patrick L
.
Contributor(s): Gebhardt, Joan E.
Material type: 
BookPublisher: New York : Wiley, 1990Description: xviii, 221 p. : ill. ; 22 cm.ISBN: 0471520187 .Subject(s): Quality assurance | Quality circles | Value analysis (Cost control)DDC classification: 658.562 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.562 (Browse shelf(Opens below)) | 1 | Available | 00030296 |
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Enhanced descriptions from Syndetics:
An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.
Includes bibliographical references (pages 213-216) and index.
Getting started -- Quality is everybody's business -- Value analysis -- Quality teams: An improvement on quality circles -- Virtue is not necessarily its own reward -- Change in corporate culture -- Quality has value: The second year -- Listening down - and out -- Adopting theory and adapting practice -- Quality's proven value: The next three years.
Table of contents provided by Syndetics
- Getting Started
- Quality is Everybody's Business
- Value Analysis
- Quality Teams: An Improvement on Quality Circles
- Virtue Is Not Necessarily Its Own Reward
- Evolution: Change in Corporate Culture
- Quality Has Value: The Second Year
- Listening Down--And Out
- Adopting Theory: Adapting Practice
- Appendix
- References
- Index