Developing assertiveness / Anni Townend.
By: Townend, Anni
.
Material type: 
BookSeries: Self-development for managers: Publisher: London : Routledge, 1991Description: viii, 136 p. ; 21 cm.ISBN: 0415044642.Subject(s): Psychology, Industrial | Industrial management -- Psychological aspects | Assertiveness (Psychology)DDC classification: 658.4094 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.4094 (Browse shelf(Opens below)) | 1 | Available | 00052232 |
Enhanced descriptions from Syndetics:
Developing Assertiveness is written to help managers learn how to develop assertiveness in themselves and others at work. Designed in an attractive workbook format, the book provides a step-by-step, structured approach to help readers assess and develop their own assertiveness. The first part of the workbook contains a self-perception questionnaire for the reader to complete. There are descriptions of typical non-assertive behaviours: passive, manipulative, and aggressive, and case studies illustrating how these hinder effective management. In the second part the manager is taken through a number of exercises for developing assertiveness. These include positive self recognition, relaxation, positive visualization and the use of appropriate communication skills. The final sections of the book are devoted to showing how these skills can be used to develop assertiveness and a positive attitude in others at work by recognizing problems, learning to give and receive feedback and through counselling. Users of the workbook will find it offers useful help and guidance, not only on the qualities managers need themselves but on how they can help build a successful work team.
Introduction -- What is assertiveness? -- How to use the book -- Part I: Self-awareness -- Step One: How assertive am I? -- Step Two: What does it mean to be passive, manipulative, aggressive and/or assertive? -- Step Three: Why am I as I am? -- Part II: Developing assertiveness in yourself -- Step Four: Developing assertiveness through positive self-recognition -- Step Five: Developing assertiveness through giving and receiving positive recognition -- Step Six: Developing assertiveness through relaxation -- Step Seven: Developing assertiveness through positive visualization -- Step Eight: Developing assertiveness through using the appropriate communication skills -- Part III: Developing and maintaining assertiveness in others -- Step Nine: Developing and maintaining assertiveness in others through influencing their behaviour -- Step Ten: Developing and maintaining assertiveness in others through the giving and receiving of good quality feedback -- Step Eleven: Developing and maintaining assertiveness in others through counselling.