Process reengineering in action : a practical guide to achieving breakthrough results / Richard Y. Chang.
By: Chang, Richard Y
.
Material type: 
BookSeries: Quality improvement series.Publisher: London : Kogan Page, 1996Description: vii, 107 p. : ill, forms ; 25 cm. + pbk.ISBN: 0749418311.Subject(s): Reengineering (Management) | Organizational change -- ManagementDDC classification: 658.4063 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 658.4063 (Browse shelf(Opens below)) | 1 | Available | 00009730 |
Enhanced descriptions from Syndetics:
This text gives practical advice on one of the key management topics of the 1990s. It shows how process re-engineering results from innovating and changing - innovating the way work is done and changing the way people work together to get it done. Using a straight-forward step-by-step approach, this guide contains checklists, informative illustrations and detailed action plans. Designed for any manager wanting to bring about change, this book comes complete with reproducible forms and worksheets, and includes details on evaluating the costs, and benefits, of re-engineering.
Originally published: Irvine, CA : Chang Associates, 1995.
Introduction -- What is process reengineering? -- Applying a process-reengineering model -- Phase One: Plan your reengineering effort -- Determine "new" process requirements -- Uncover "breakthrough" opportunities -- Phase Two: Design your reengineered process -- Map the "ideal" process -- Redefine process support requirements -- Develop change management plan -- Phase Three: Implement your reengineered process -- Summary.