MTU Cork Library Catalogue

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Workplace trauma : concepts, assessment, and interventions / Noreen Tehrani.

By: Tehrani, Noreen [author].
Material type: materialTypeLabelBookPublisher: Hove ; New York : Brunner-Routledge, 2004Description: xvii, 277 pages ; 22 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 1583918760 (paperback); 1583918752 (hardback).Subject(s): Post-traumatic stress disorder | Industrial psychiatry | Psychic traumaDDC classification: 616.8521
Contents:
Part I. Post-traumatic stress: history and development. -- Post-traumatic stress: the history of a concept -- The psychobiology of traumatic stress -- An employee's response to trauma -- Traumatic stress in the workplace -- Workplace trauma and the law -- Part II. Dealing with disasters at work -- The management of crises and disasters, and their relationship to business continuity -- Post-trauma interventions: crisis mangement, diffusing, debriefing and trauma counselling -- Introducing trauma care into an organisation -- Choosing and managing an external provider of post-trauma support -- Part III. The measurement and assessment of traumatic stress in the workplace -- Assessing psychological trauma -- Developing a trauma scale for organisations -- Difficulties of evaluating post-trauma interventions in organisations -- Part IV. Organisational research: case studies -- The Post Office: identifying the causes of acute post-traumatic stress -- Workplace bullying: a source of chronic post-traumatic stress? -- The Paddington rail crash: how to deal with a crisis -- The Manchester bomb: trauma counselling and long-term support.

Enhanced descriptions from Syndetics:

How can organisations defend their employees against psychological trauma?

Post-traumatic stress is a topical subject of increasing importance. Yet much of the writing on this subject so far has concerned stress suffered by people exposed to serious turmoil such as war and ethnic conflict. Workplace Trauma is an extremely welcome presentation of the subject of stress in the workplace.

This book explores the ways that traumatic events impact the psychological well being of organisations and their employees. The effects of disasters, accidents, crime, injury and death are examined alongside examples of organisational trauma care programmes and reviews of the current thinking regarding post trauma interventions. The insights generated are illustrated with case studies from the author's extensive experience of counselling victims of trauma at work.

The theory, research and practical advice contained in this volume will prove a valuable resource for organisations and practitioners seeking guidance on reducing the impact of psychological trauma.

Bibliography: (pages 240-260) and index.

Part I. Post-traumatic stress: history and development. -- Post-traumatic stress: the history of a concept -- The psychobiology of traumatic stress -- An employee's response to trauma -- Traumatic stress in the workplace -- Workplace trauma and the law -- Part II. Dealing with disasters at work -- The management of crises and disasters, and their relationship to business continuity -- Post-trauma interventions: crisis mangement, diffusing, debriefing and trauma counselling -- Introducing trauma care into an organisation -- Choosing and managing an external provider of post-trauma support -- Part III. The measurement and assessment of traumatic stress in the workplace -- Assessing psychological trauma -- Developing a trauma scale for organisations -- Difficulties of evaluating post-trauma interventions in organisations -- Part IV. Organisational research: case studies -- The Post Office: identifying the causes of acute post-traumatic stress -- Workplace bullying: a source of chronic post-traumatic stress? -- The Paddington rail crash: how to deal with a crisis -- The Manchester bomb: trauma counselling and long-term support.

Table of contents provided by Syndetics

  • List of tables (p. xi)
  • List of figures (p. xiii)
  • Acknowledgements (p. xiv)
  • Preface (p. xv)
  • Part I Post-traumatic stress - history and development (p. 1)
  • 1 Post-traumatic stress: the history of a concept (p. 5)
  • Introduction (p. 5)
  • Trauma in literature (p. 5)
  • The nineteenth-century view of trauma (p. 6)
  • The First World War (p. 7)
  • Recognition of traumatic stress (p. 9)
  • International classification of diseases (p. 11)
  • Discussion (p. 12)
  • 2 The psychobiology of traumatic stress (p. 14)
  • Introduction (p. 14)
  • The epidemiology of traumatic stress (p. 15)
  • 'Normal stress' (p. 16)
  • Biological pathways (p. 16)
  • Pathway interactions (p. 17)
  • Traumatic stress v. normal stress (p. 18)
  • Post-traumatic stress and the brain (p. 19)
  • Discussion (p. 22)
  • 3 An employee's response to trauma (p. 24)
  • Introduction (p. 24)
  • The psychological contract (p. 24)
  • Three phases of trauma (p. 25)
  • Responses to traumatic events in the workplace (p. 26)
  • Discussion (p. 39)
  • 4 Traumatic stress in the workplace (p. 40)
  • Introduction (p. 40)
  • Major incidents in the workplace (p. 40)
  • Other traumatic events (p. 43)
  • Employees at risk (p. 43)
  • Organisational responsibility (p. 47)
  • Discussion (p. 48)
  • 5 Workplace trauma and the law (p. 49)
  • Introduction (p. 49)
  • The size of the problem (p. 49)
  • Post-traumatic stress and the law (p. 50)
  • Legal recognition of psychological assessments (p. 50)
  • The tort of negligence (p. 51)
  • Duty of care (p. 51)
  • Employer's duty of care (p. 52)
  • Case law (p. 53)
  • Effects of litigation on traumatised employees (p. 57)
  • Managing trauma in the workplace (p. 58)
  • The future (p. 58)
  • Summary: Part I (p. 61)
  • Part II Dealing with disasters at work (p. 63)
  • 6 The management of crises and disasters, and their relationship to business continuity (p. 67)
  • Introduction (p. 67)
  • Crises and disasters (p. 67)
  • Managing the crisis (p. 68)
  • Preparing for the crisis (p. 69)
  • Identifying the risks (p. 70)
  • Who might be harmed? (p. 71)
  • Reducing the risk of traumatic stress (p. 73)
  • Making the plan work (p. 75)
  • Dealing with the aftermath (p. 76)
  • Handling communications (p. 77)
  • Discussion (p. 78)
  • 7 Post-trauma interventions: crisis management, diffusing, debriefing and trauma counselling (p. 79)
  • Introduction (p. 79)
  • The timing of trauma interventions (p. 80)
  • Managing a crisis (p. 81)
  • Diffusing or defusing? (p. 83)
  • Debriefing (p. 85)
  • Trauma therapy and counselling (p. 90)
  • Discussion (p. 94)
  • Incident support material (p. 94)
  • 8 Introducing trauma care into an organisation (p. 99)
  • Introduction (p. 99)
  • Post Office Trauma Care Programme (p. 99)
  • Features of the Post Office Trauma Care Programme (p. 105)
  • Key stages of the Programme (p. 107)
  • Initial difficulties (p. 113)
  • The role of senior managers (p. 114)
  • Cost benefit analysis (p. 115)
  • Discussion (p. 116)
  • 9 Choosing and managing an external provider of post-trauma support (p. 117)
  • Introduction (p. 117)
  • Selecting a provider (p. 118)
  • The contract (p. 123)
  • Auditing (p. 123)
  • Assessing effectiveness (p. 125)
  • Discussion (p. 126)
  • Summary: Part II (p. 127)
  • Part III The measurement and assessment of traumatic stress in the workplace (p. 129)
  • 10 Assessing psychological trauma (p. 133)
  • Introduction (p. 133)
  • Assessment of the nature and features of a traumatic event (p. 134)
  • Structured clinical interviews (p. 136)
  • Self-report surveys (p. 137)
  • Psychophysiological and psychobiological assessments (p. 139)
  • Organisational need to measure traumatic stress (p. 140)
  • Discussion (p. 140)
  • 11 Developing a trauma scale for organisations (p. 142)
  • Introduction (p. 142)
  • Impact of Events Scale (IES) (p. 142)
  • Study 1 Factor analysis of IES-E data from stressful work incidents (p. 144)
  • Study 2 Discriminative validity of the IES-E (p. 148)
  • Discussion (p. 150)
  • 12 Difficulties of evaluating post-trauma interventions in organisations (p. 152)
  • Introduction (p. 152)
  • What is success? (p. 152)
  • How can success be measured? (p. 154)
  • Difficulties in undertaking research in organisations (p. 158)
  • Current research into trauma (p. 159)
  • A way forward (p. 160)
  • Discussion (p. 161)
  • Summary: Part III (p. 163)
  • Part IV Organisational research - case studies (p. 165)
  • 13 The Post Office - identifying the causes of acute post-traumatic stress (p. 169)
  • Introduction (p. 169)
  • Method (p. 173)
  • Results (p. 175)
  • Discussion (p. 185)
  • 14 Workplace bullying - a source of chronic post-traumatic stress? (p. 186)
  • Introduction (p. 186)
  • What is workplace bullying? (p. 186)
  • Bullying and psychological well-being (p. 187)
  • Research questions (p. 188)
  • Method (p. 188)
  • Results (p. 189)
  • Discussion (p. 193)
  • 15 The Paddington rail crash - how to deal with a crisis (p. 197)
  • Introduction (p. 197)
  • Background (p. 198)
  • The rail crash (p. 198)
  • Interventions (p. 199)
  • Results (p. 202)
  • Discussion (p. 205)
  • 16 The Manchester bomb - trauma counselling and long-term support (p. 207)
  • Introduction (p. 207)
  • The bomb (p. 207)
  • Initial support (p. 208)
  • Dealing with chronic trauma (p. 210)
  • Trauma counselling (p. 211)
  • Results (p. 213)
  • Discussion (p. 216)
  • Postscript (p. 216)
  • Summary: Part IV (p. 219)
  • Part V Conclusions and future directions (p. 221)
  • 17 Conclusions and future directions (p. 225)
  • Introduction (p. 225)
  • Practice (p. 226)
  • Research (p. 227)
  • Bringing research and practice together (p. 229)
  • The future (p. 230)
  • Appendix A Post-incident questionnaire (CASHCO) (p. 232)
  • Appendix B Bullying survey (p. 236)
  • References (p. 240)
  • Index (p. 261)

Author notes provided by Syndetics

Noreen Tehrani is a chartered occupational, counselling and health psychologist.

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