Managing housekeeping operations / Margaret M. Kappa ... [et al.].
By: Kappa, Margaret M
.
Contributor(s): Nitschke, Aleta | Schappert, Patricia B.
Material type: 
BookPublisher: East Lansing, Mich. : Educational Institute, American Hotel & Motel Association, 1997Edition: 2nd ed.Description: x, 488 p. : ill. ; 23 cm.ISBN: 0866121552 .Subject(s): Hotel housekeeping -- ManagementDDC classification: 647.94068 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Lending | 647.94068 (Browse shelf(Opens below)) | 1 | Available | 00105862 | ||
| General Lending | MTU Bishopstown Library Lending | 647.94068 (Browse shelf(Opens below)) | 1 | Available | 00092482 | ||
| General Lending | MTU Bishopstown Library Lending | 647.94068 (Browse shelf(Opens below)) | 1 | Available | 00092483 |
Enhanced descriptions from Syndetics:
A text for those entering and a guide for those in the hospitality industry. Explains the role of housekeeping, the planning and organization of various tasks, the importance of quality staff, managing inventories, controlling expenses, monitoring safety and security functions, and other topics. A chapter is addressed to operations with on-site laundry facilities. Case studies and reprints from the monthly "Rooms Chronicle" are used throughout. No date is mentioned for the first edition. Annotation c. by Book News, Inc., Portland, Or.
Includes index.
The role of housekeeping in hospitality operations -- Planning and organizing the housekeeping department -- Housekeeping human resource issues -- Managing inventories -- Controlling expenses -- Safety and security -- Managing an On-premises laundry -- Guestroom cleaning -- Public area and other types of cleaning -- Ceilings, walls, furniture and fixtures -- Beds, linens and uniforms -- Carpets and floors.