MTU Cork Library Catalogue

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The business of hotels / S. Medlik and H. Ingram.

By: Medlik, S.
Contributor(s): Ingram, Hadyn.
Material type: materialTypeLabelBookPublisher: Oxford ; Boston : Butterworth-Heinemann, 2000Edition: 4th ed.Description: xviii, 222 p. : ill. ; 24 cm. + pbk.ISBN: 0750641150.Uniform titles: Caterer & hotelkeeper. Subject(s): Hotel managementDDC classification: 647.94068
Contents:
Part I: The concepts of hotels and hospitality -- Staying away from home -- Hotel products and markets -- Hotel policies, philosophies and strategies -- Part II: The structure of the hotel industry -- The small hotel -- Hotel groups -- International hotel operations -- Part III: The hotel and its functions: guest services -- Rooms and beds -- Food and drink -- Miscellaneous guest services -- Part IV: Hotel support services -- Marketing -- Property ownership and management -- Finance and accounts -- Part V: People and procedures -- Hotel organization -- Hotel staffing -- Performance in hotels.
Holdings
Item type Current library Call number Copy number Status Date due Barcode Item holds
General Lending MTU Bishopstown Library Lending 647.94068 (Browse shelf(Opens below)) 1 Available 00092209
General Lending MTU Bishopstown Library Lending 647.94068 (Browse shelf(Opens below)) 1 Available 00092196
Total holds: 0

Enhanced descriptions from Syndetics:

The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world. This new edition is the outcome of a thorough revision of an established text. The new material includes a comprehensive profile of the hotel business in the 1990's and includes data, quotes and extracts from a wide range of authoritative industry sources.

Published in association with Caterer & hotelkeeper--Cover.

Bibliography: p. 209-213. - Includes index.

Part I: The concepts of hotels and hospitality -- Staying away from home -- Hotel products and markets -- Hotel policies, philosophies and strategies -- Part II: The structure of the hotel industry -- The small hotel -- Hotel groups -- International hotel operations -- Part III: The hotel and its functions: guest services -- Rooms and beds -- Food and drink -- Miscellaneous guest services -- Part IV: Hotel support services -- Marketing -- Property ownership and management -- Finance and accounts -- Part V: People and procedures -- Hotel organization -- Hotel staffing -- Performance in hotels.

Table of contents provided by Syndetics

  • List of Tables (p. ix)
  • List of Figures (p. xi)
  • Preface to the First Edition (p. xiii)
  • Preface to the Fourth Edition (p. xvii)
  • Part I The Concepts of Hotels and Hospitality (p. 1)
  • 1 Staying Away from Home (p. 3)
  • The Importance of Hotels
  • Travel and Hotels
  • Two Centuries of Hotelkeeping
  • Hotels in the Total Accommodation Market
  • Hotel Location
  • Types of Hotels
  • A Review So Far
  • 2 Hotel Products and Markets (p. 13)
  • The Hotel as a Total Market Concept
  • Hotel Facilities and Services as Products
  • Hotel Accommodation Markets
  • Hotel Catering Markets
  • Sources of Hotel Demand
  • Hotel Market Areas
  • Hotel Market Segmentation
  • Buying and Paying for Hotel Services
  • Hotel Marketing Orientation
  • 3 Hotel Policies, Philosophies and Strategies (p. 25)
  • Objectives and Policies
  • General and Sectional Policies
  • Policy Formulation, Communication and Review
  • Hotel Philosophies
  • Hotel Plans and Strategies
  • The Framework of Hotel Management
  • Part II The Structure of the Hotel Industry (p. 37)
  • 4 The Small Hotel (p. 39)
  • Products and Markets
  • Ownership and Finance
  • Organization and Staffing
  • Accounting and Control
  • The Future of the Small Hotel
  • Consortia
  • 5 Hotel Groups (p. 50)
  • Hotel Group Operations
  • Advantages of Groups
  • Problems of Groups
  • Scope for Centralization
  • A Concentrated Hotel Group: an Illustration
  • A Dispersed Hotel Group: an Illustration
  • 6 International Hotel Operations (p. 63)
  • Products
  • Markets
  • Ownership and Finance
  • Organization and General Approach
  • Part III The Hotel and its Functions: Guest Services (p. 77)
  • 7 Rooms and Beds (p. 79)
  • Room Sales
  • Mail and Other Guest Services
  • Uniformed Services
  • Hotel Housekeeping
  • Organization and Staffing
  • Accounting and Control
  • 8 Food and Drink (p. 89)
  • The Food Cycle
  • The Beverage Cycle
  • Hotel Restaurants
  • Hotel Bars
  • Room Service
  • Functions
  • Food and Beverage Support Services
  • Organization and Staffing
  • Accounting and Control
  • 9 Miscellaneous Guest Services (p. 102)
  • Guest Telephones
  • Guest Laundry
  • Rentals and Concessions
  • Other Sources of Income
  • Accounting and Control
  • Part IV Hotel Support Services (p. 111)
  • 10 Marketing (p. 113)
  • From Production to Sales to Marketing
  • The Marketing Concept
  • Special Features of Hotel Marketing
  • The Marketing Cycle
  • Marketing Resources
  • Yield and Quality Management
  • Hotels in the Total Tourist Product
  • 11 Property Ownership and Management (p. 127)
  • Property Ownership
  • Property Operation and Maintenance
  • Facilities Management
  • Energy
  • Hotels and the Environment
  • 12 Finance and Accounts (p. 135)
  • The Hotel Balance Sheet
  • Balance Sheet Ratios and Analysis
  • The Hotel Profit and Loss Statement
  • Profit and Loss Ratios and Analysis
  • Hotel Operating Profit
  • Balance Sheet and Profit and Loss Relationships
  • Part V People and Procedures (p. 147)
  • 13 Hotel Organization (p. 149)
  • Rooms
  • Food and Beverages
  • Miscellaneous Guest Services
  • Hotel Support Services
  • The Management Structure
  • Organization Structure of a Large Hotel: an Illustration
  • Accounting and Control
  • Information Technology in Hotels
  • 14 Hotel Staffing (p. 163)
  • Determinants of Hotel Staffing
  • Hotel Products and Staffing
  • Organization of the Human Resource Function
  • Organization of Training
  • Functions of the Training Division
  • 15 Performance in Hotels (p. 171)
  • Criteria of Performance
  • Financial Perspective
  • Internal Business Perspective
  • Innovation and Learning Perspective
  • Customer Perspective
  • Some Ways to Higher Productivity
  • Appendices (p. 183)
  • A Travel and Hotels in the United Kingdom in the 1990s (p. 185)
  • B Travel and Hotels in America in the 1990s (p. 187)
  • C Global Capacity of Hotels and Similar Establishments, 1995 (p. 189)
  • D Hotel Occupancies in Selected Countries 1994, 1995, 1996 (p. 191)
  • E Leading Hotel Groups World-wide (p. 192)
  • F Leading Hotel Groups in Europe (p. 194)
  • G Leading Hotel Consortia (p. 196)
  • H Horwath International Reports (p. 197)
  • I Select List of Hotel and Related Organizations (p. 199)
  • J Select List of Hotel Periodicals (p. 202)
  • K Suggested Further Reading (p. 205)
  • Select Bibliography (p. 209)
  • Index (p. 214)

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