Includes bibliographical references and indexes.

Part 1 -- A: Management and personnel administration -- Managers and their personnel concepts -- Personnel administration and the line organization -- Organization planning and management development -- Managing and working in a changing world -- B: The individual in the organization -- Interpersonal communication -- Inner motivation, individual goals and teamwork -- The first-level supervisor -- Employees and labor organizations -- C: Diagnosing organizational health -- Situational thinking -- Interviewing -- Indicators of organizational health: using personnel research -- Labor turnover and internal mobility -- Complaints and grievances -- D: Developing human resources: a personnel policy system -- Job description and analysis -- Recruitment, selection and placement -- Training and performance appraisal -- Promotions, transfers and separations -- Employee conduct and discipline -- Managing changes in jobs and work schedules -- E: Providing pay and services -- Wage and salary policies and administration -- Pay incentive systems: Sharing productivity gains -- Occupational health and safety; employee services -- F: Summary -- The state of personnel administration and a look ahead -- Part 2: Case illustrations.