Cases in total quality management / John S. Oakland and Leslie J. Porter..
By: Oakland, John S
.
Contributor(s): Porter, Leslie J.
Material type: 
BookPublisher: Oxford ; Boston : Butterworth-Heinemann, 1994Description: xxii, 271 p. : ill. ; 25 cm.ISBN: 0750615656.Subject(s): Total quality management -- Case studiesDDC classification: 658.562 | Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
| General Lending | MTU Bishopstown Library Store Item | 658.562 (Browse shelf(Opens below)) | 1 | Available | 00015977 |
Enhanced descriptions from Syndetics:
"Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great deal of useful learning can be derived from reading about the TQM experiences of other organizations, which in this book range from a leading business school - the authors' own institution - to a large international chemical company, from a manufacturer of aircraft to a well known insurance company. Supplying a wealth of information for students on business or management studies courses to give practicality in an academic setting, or for use by directors and managers to give a comparison with their own operations, Cases in Total Quality Management will be essential for everyone interested in the application of TQM."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
Includes bibliographical references and index.
Part One: The foundations for TQM -- Part Two: The role of quality systems -- Part Three: The role of tools and the improvement cycle -- Part Four: The organizational, communication and teamwork requirements -- Part Five: TQM - Its implementation and integration into strategy.