The new shop floor management : empowering people for continuous improvement / Kiyoshi Suzaki.
By: Suzaki, Kiyoshi.
Material type: BookPublisher: New York : The Free Press, 1993ISBN: 0029322650.Subject(s): Industrial management | Production managementDDC classification: 658.5Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
General Lending | MTU Bishopstown Library Lending | 658.5 (Browse shelf(Opens below)) | 1 | Available | 00018391 |
Enhanced descriptions from Syndetics:
Drawing on the principles of holistic management, Suzaki demonstrates how modern shop floor management techniques, focusing energy on the front line, can lead to improvements in productivity and value-added-to-services. He argues that the role of management is to teach skills to workers.
Bibliography: (pages 447-448) and index.
Introduction -- Developing a vision of shop floor excellence -- Developing a customer-oriented organization -- Establishing a company within a company -- Involving everybody in the process of continuous improvement -- Upgrading everybody's skills -- Acquiring problem-solving skills -- Practicing problem-solving skills -- Leading people for continuous improvement -- Managing shop floor improvement activities -- Tying shop floor management to the total company business -- Looking at ourselves in the mirror -- Where do we go from here?
Table of contents provided by Syndetics
- Preface
- Introduction
- Revisiting Our Shop Floor
- Beyond Taylorism
- Making People Before Making Products
- Addressing the Individual''s Needs
- Genba-Oriented Thinking (Three Reals)
- Developing a Genba-Oriented Mind
- Learning from the Genba Experience
- Transforming an Organization
- Using Everybody''s Creative Power
- Chapter 1 Developing A Vision Of Shop Floor Excellence
- Sailing in Today''s Business Environment
- Changing Environment -- Past vs. Future
- Our Vision
- Creating an Organization with Self-Managed People
- Ownership at the Source
- Looking at Ourselves Straight in the Mirror
- Achieving Excellence in Shop Floor Management (SFM)Controlling the Process
- Traditional and Progressive Organizations
- Developing a Progressive Organization
- What We Should Work On
- Where Do We Stand Now
- The Change Process
- Changing Our Destiny
- Clarifying Our Vision and Mission
- Summary
- Chapter 2 Developing A Customer-Oriented Organization
- The Customer-Supplier Relationship in Our Society
- Listening to the Voice of Customers
- What Is a Customer-Oriented Organization?
- Understanding the Customer-Supplier Relationship
- Moving from Local Optimization to Total Optimization
- Working on Our Mindset
- Developing the Nervous System in Our Organization
- Clarifying the Flow of Work
- Customer Orientation in a Centrally Planned Economy
- Understanding Customers'' Minds -- Putting Ourselves in Their Shoes
- Criteria for Customer Satisfaction
- Addressing Customers'' Needs
- Developing Customer Orientation Throughout the Company
- Expanding the Concept of the Customer-Supplier Relationship
- Summary
- Chapter 3 Establishing A Company Within A Company
- The Customer-Supplier Relationship Between Boss and Subordinates
- The People-Oriented Organization: Making People Before Making Products
- The Mini-Company Concept
- Running Your Own Mini-Company
- The Front Line Supervisor as President of a Mini-Company
- Understanding the Framework of Mini-Companies
- The Meaning of Mission
- Developing a Mission for Mini-Companies
- Benefits of Mini-Companies
- Glass Wall Management
- Even a Stranger Should Understand Our Shop Floor Activities: A Stranger Theory
- Changing Roles and Responsibilities
- Summary
- Chapter 4 Involving Everybody In The Process Of Continuous Improvement
- Survival of the Fittest
- Addressing the Organization''s Needs
- Key Points for Organizational Innovation
- Setting up a Scoreboard: Defining the Games We Play
- Diagnostic Tools for Monitoring the Organization''s Health
- Signs of Shop Floor Excellence
- Process of Continuous Improvement
- Improvement and Standardization
- Practicing Standards
- Standards Represent an Organization''s Capabilities
- Use of Standard Operating Procedure to Control the Point of Action
- Developing Standard Operating Procedures
- Maintaining Standards with Everybody Involved: A Wooden Pail Theory
- Guiding Improvement Activity from the Top
- Communicating the Basics of the Mini-Company
- Summary
- Chapter 5 Upgrading Everybody''s Skills
- Matching Skills to the Needs of the Organization
- Skills for Self-Management
- Upgrading Our Skills
- Growing with the Organization
- Putting Intelligence on the Shop Floor
- The Role of Managers and Support People
- Working on Important Jobs One Step at a Time
- Instructing People to Conduct the Job -- Job Training
- Encouraging People to Upgrade Their Skills
- Keeping Our Minds Open
- Mental Attitude Toward Continuous Improvement
- A Case of an Operator''s Idea
- Challenging People to Overcome Hurdles
- Summary
- Chapter 6 Acquiring Problem-Solving Skills
- Acquiring Willpower for Self-Improvement
- Using Everybody''s Creativity
- Having Fun with "Show and Tell"Necessary Mental Attitudes for Active Problem Solving Identifying Problems
- Tools of Problem Solving
- Learning Skills to Enrich Our Career
- Developing the Habit of Mutual Learning
- Tools to Expose Problems
- Summary
- Chapter 7 Practicing Problem-Solving Skills
- Relentless Pursuit of Improvement
- Clarifying Approaches for Problem-Solving Activities
- Basic Steps of Problem Solving
- A Case of Continuous Improvement -- "My Fingers Hurt"Effective Use of Suggestion Programs
- Effective Use of Team Improvement Activities
- Developing a Team-Oriented Environment
- Practicing Problem Solving as a Team
- Intercompany Exchange Program
- Managing the Improvement Process with PDCA
- Summary
- Chapter 8 Leading People For Continuous Improvement
- Managers as Leaders: Employees as Customers
- Leadership Is Situational
- A Desire for Self-Improvement Makes Things Happen
- Guiding Improvement Activities
- Having Pride in Our Work
- Sharing Successes
- Improving Communication at the Shop Floor
- Communication with Visual Aids
- Recognition and Rewards
- Letting People Grow with the Company
- Phrases Managers Should Not Use
- Qualification of Leaders
- Providing Positive Reinforcement to Change Our Behavior
- Summary
- Chapter 9 Managing Shop Floor Improvement Activities
- Goal Setting
- Benchmarking
- Management Cycle
- Developing the Rhythm of PDCA
- Managing Time on the Shop Floor
- Managing Improvement Activities with Control Points
- Organizing Our Mini-Company Meeting Area
- Organizing Our Work Station
- Learning to Use Control Points
- Developing the Network of Control Points
- Developing Documentation and Presentation Skills
- Reviewing the Progress of Improvement Activities
- Summary
- Chapter 10 Tying Shop Floor Management To The Total Company Business
- Company-Wide Planning
- Business Planning for Self-Management
- Developing a Mini-Company Business Plan
- Coordinating the Business Plan Development Process
- Executing the Business Plan
- Sharing the Progress
- Summarizing the Progress in an Annual Report
- Learning from the Business Planning Process
- Tying Business Plan with the Budget
- Policy Management (Management of the Company''s Strategic Direction)Cross-Functional Management
- Coordinating Approaches for Continuous Improvement
- Summary
- Chapter 11 Looking At Ourselves In The Mirror
- Tying Things Together
- Evaluating the Level of Shop Floor Management
- The Presidential Audit
- The Audit Process
- Learning from a Presidential Audit
- Learning to Conduct an Effective Presidential Audit
- The External Audit
- Award and Reward Systems
- Finding the Treasures of the Company
- Summary
- Chapter 12 Where Do We Go From Here?
- From a Fragile to a Robust System
- Exposing Problems Before It''s Too Late
- Achieving a Critical Mass
- Ideas for Implementation
- Implementing Shop Floor Management Company-Wide
- Making It Work
- The Facilitator''s Role
- Mapping Out the Implementation Process
- Questions and Answers on Implementation
- Shop Floor Management in Perspective
- Benefits of Shop Floor Management
- Where Do We Go from Here?
- Dew and Moon
- Training Our Minds in a Turbulent World
- Summary
- Appendices
- Appendix 1.1 Employee Survey
- Appendix 2.1 Customer Survey
- Appendix 3.1 Checklist for Supervisor''s Roles and Responsibilities
- Appendix 3.2 Developing a Misson Statement
- Appendix 4.1 Checklist for Assuring the Basics of Just-In-Time Production
- Appendix 4.2 Basics of Standard Operating Procedure (SOP)
- Appendix 5.1 Job Training
- Appendix 6.1 Eliminating Human Errors (Poka-Yoke)
- Appendix 6.2 Problem-Solving Tools
- Appendix 6.3 Checklist for Idea Generation
- Appendix 7.1 Advice on Suggestion Program
- Appendix 7.2 Building an Effective Team
- Appendix 7.3 Checklist to Evaluate the Key Steps of Team-Oriented Problem-Solving Activities
- Appendix 7.4 Continuous Improvement Study Group Activities
- Appendix 8.1 Effective Use of Visual Aids
- Appendix 9.1 Supervisor''s Daily, Weekly, Monthly, and Yearly Activities
- Appendix 11.1 Shop Floor Tour Checklist
- Appendix 12.1 Voices of People Who Are Engaged in the New Shop Floor Management