Includes bibliographical references and index.

Section 1: Strategy and interfaces -- The production/operations function and the organization -- Production/operations strategy -- Planning and controlling the operations -- Production/operations management and financial management -- Production/operations management in manufacturing and service environments -- Section 2: The product or service -- Marketing and product/service design -- Product/service: variety and value -- Quality -- Reliability -- Product, service, operations and competitive strategies -- Section 3: The plant or facilities -- Location and design of the plant or facilities -- Layout of the facilities -- Equipment selection -- Maintenance of the facilities and equipment -- Section 4: The processes -- Production/operating systems design -- Manufacturing systems design -- Method study -- Work measurement -- Controlling quality through measurement -- Controlling quality through counting -- Section 5: The programmes or resource plans -- Operations control: an introduction -- Forecasting -- Capacity management and operations scheduling -- Manufacturing planning case study -- Data capture and release -- Inventory management -- Manufacturing planning and control systems -- Project management -- Resource allocation - linear programming -- Purchasing -- Section 6: The people -- Production/operations and personnel management -- Health and safety management.