Problem people : and how to manage them / Peter Honey.
By: Honey, Peter [author].
Contributor(s): Institute of Personnel Management.
Material type: BookPublisher: London : Chartered Institute of Personnel and Development, [2000]Description: vii, 199 pages ; 22 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 085292495X (paperback).Subject(s): Managing your boss | Problem employees | Interpersonal communication | Interpersonal relations | Personnel managementDDC classification: 650.13Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|
General Lending | MTU Bishopstown Library Lending | 650.13 (Browse shelf(Opens below)) | 1 | Available | 00091706 |
Enhanced descriptions from Syndetics:
This book gives advice on how to respond to 50 different types of behaviour which can make people's lives sheer misery. The problems are listed alphabetically from the abdicator to the worrier and include the bureaucratic, the flippant, the kowtower, the manipulator, the sarcastic, the vague. For each problem type the author offers four alternative responses: do nothing; alter our perceptions; turn to advantage a problem personality; change the situation.
Includes index.
Introducing problem people and people problems -- Are you a good problem owner/solver? -- Problem people: the options -- Abdicator -- Absentee -- Apathetic -- Arrogant -- Authoritarian -- Boaster -- Bolshie -- Bore -- Buck-passer -- Bureaucrat -- Circuitous -- Coaster -- Conservative -- Defensive -- Ditherer -- Dogmatic -- Eccentric -- Flippant -- Gamesman -- Gossip -- Humourless -- Impulsive -- Intimidator -- Judgemental -- Kowtower -- Lazy -- Manipulator -- Martyr -- Meddler -- Nagger -- Overpowering -- Perfectionist -- Pessimist -- Plagiarist -- Prejudiced -- Procrastinator -- Quarrelsome -- Reserved -- Sarcastic -- Scatterbrained -- Secretive -- Self-conscious -- Slapdash -- Tactless -- Temperamental -- Two-faced -- Vague -- Whinger -- Workaholic -- Worrier.