Includes bibliographical references and index.

Part I: Information services and the organization -- Introduction -- Organizational structure -- The CIO and other IS managers -- Internal structure of the ISD -- New technology and applications -- Planning for information processing -- Part II: The information services environment -- Leadership in information processing -- Management of IS personnel -- Systems development -- Systems development: Alternatives to tradition -- Implementation -- Part III: Managing information services -- Project management -- End-user support -- Managing operations -- Control and audit of information services -- Capacity planning -- The acquisition of hardware, software and services -- Part IV: Managing related functions -- Managing factory automation -- Managing office automation -- Managing communications -- Part V: Management issues -- Evaluation and management control -- A message for management.