Includes bibliographical references and index.

Part I: The proud tradition of supervisory management -- Welcome to the management team: Now get out there and supervise! -- Some highlights in the history of management: How we got here -- Part II: Understanding the mental side -- How attitudes, perception and disclosure affect work relationships: Are we talking about the same thing -- What motivates people at work: The carrot and the stick -- Motivation with rewards: Here's what's in it for you -- How groups and work environment influence workers: Marching to the beat of a similiar drum -- Part III: How supervisors can use communication -- Communicating with your workers: You're probably wondering why I called you together -- Listening actively: Let me see if I'm hearing you right -- Reading nonverbal messages: Louder than words ... -- Memos and presentations: The supervisor's basic communication tool -- What supervisors do to manage others -- Selecting and orienting workers: I like your style. You're hired -- Training workers: Let's try this "By the numbers" -- Applying leadership: okay, folks, let's go ... -- Reviewing performance: Your work is just fine. Sort of. -- Caring about employee safety and health -- Part V: How supervisors can deal with special challenges -- Dealing with labor unions: Give a little, take a little -- Issues faced by female employees: Extra pressures on working women -- Coping with employees' special needs: Maximizing employee potential -- Handling problem employees and employee problems: We can't go on like this -- Part VI: What supervisors can do to manage themselves -- Solving problems and making decisions: Wrestling with alternatives -- Organizing your work and your time: Got a minute? -- Managing your career: Becoming a super supervisor.