Enhanced descriptions from Syndetics:

Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including: * Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it* Global distribution systems - how to make bookings, and the new windows-based environment* A full endorsement by Travel Weekly The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.

Table of contents provided by Syndetics

• Package and group tours
• Holiday centres and special interest holidays
• Hotels, theatres and bargain breaks
• Coaching and incoming tourism
• Car rental
• Car ferries
• British and continental rail and motor rail
• Cruising
• Airline reservations
• Insurance
• Handling cash and cheques
• Skills
• Business letters
• Business travel
• Handling complaints
• Travel agency systems, finance and planning
• Solutions to exercises
• Glossary of terms