Includes index.

Part 1: Become a better listener -- Become a better listener -- Getting started -- Ask open-ended questions -- Get more information out of a lecture -- Make listening more interesting -- Try reflective listening -- Ten commandments for good listening -- Part 2: Improve your speaking skills -- Speak up -- Analyse your audience -- What will you talk about? -- Planning your speech -- Speech notes -- Tips from professional speakers -- Guidelines for storytellers -- Making your lectures memorable -- Guidelines for answering questions -- Changing audience attitudes -- Introducting a speaker -- Thanking a speaker -- Guidelines for using visual aids -- The varieties of visual aids -- Be your own visual aid -- Broadcasting your messages -- Tips for telephoning -- Part 3: Write right -- All messages should be planned -- Write to be read -- Writing reports -- Better business letters -- Working with the media -- Writing for newspapers -- Letters to the editor -- Writing for magazines -- Applying for a job -- Part 4: Meet with success -- Forms of address -- The role and duties of a chairperson -- Ten golden rules for better meetings -- Bringing about change using formal meeting procedures -- A guide for chairing a formal meeting -- Motion procedures made easy -- Guidelines for the secretary of a meeting -- Arranging tables for a meeting -- Survival glossary for new office holders -- Organising a large conference or convention.