Designing and writing online documentation : hypermedia for self-supporting products / William K. Horton.

By: Horton, William K. (William Kendall).

Material type: materialTypeLabel

BookSeries: Wiley technical communication library.Publisher: New York ; Chichester : Wiley, 1994Edition: 2nd ed.Description: xxiii, 439 p. : ill. ; 24 cm. + pbk.ISBN: 0471306355 .Subject(s): Electronic data processing documentation

| Online data processing

| Hypertext systems

DDC classification: 025.04

Contents:

Going online -- Planning -- Access -- Topics -- Links -- Organization -- Dialog -- Display -- Words -- Pictures -- New media -- Help -- Computer-based training -- The future.

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
General Lending	MTU Bishopstown Library Lending	025.04 (Browse shelf(Opens below))	1	Available		00015632

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Enhanced descriptions from Syndetics:

The #1 guide to creating effective online documentation is now updated and expanded to reflect the latest technological advances, including multimedia.

"...online documentation is a different medium, as different from books as television is from radio or movies from novels. This edition treats online documentation as the new electronic medium it is." -William Horton

Written by an internationally renowned pioneer in the field of technical communication, this is an incomparable guide to the art and science of creating online documents and documentation systems. Rather than concentrating on any one particular program or operating system, William Horton cuts to the heart of effective human-computer interaction and extrapolates a set of universal principles that can be applied to any form of online documentation-from messages, menus, and help files, to computer tutorials and hypertexts. Maintaining an end-user's perspective throughout, he guides you step by step through every crucial design decision without ever losing sight of the final goal-clear, effective online documentation that people enjoy using.

Proven techniques that help reduce support and training costs for software products, eliminate the need for paper documentation, make programs more appealing and easier to use, and more
* A practical, hands-on approach, supported by the latest research and supplemented with dozens of case studies and illustrations
* Includes new chapters on multimedia and computer-based training
* Comprehensive coverage of all online documentation media-words, graphics, animation, and sound
* Updated information on organizing and structuring documents-with examples from Windows, OS/2, and Macintosh interfaces

Includes bibliographical references (pages 405-419) and index.

Going online -- Planning -- Access -- Topics -- Links -- Organization -- Dialog -- Display -- Words -- Pictures -- New media -- Help -- Computer-based training -- The future.

Table of contents provided by Syndetics

Going Online
Planning
Access
Topics
Links
Organization
Dialog
Display
Words
Pictures
New Media
Help
Computer-Based Training
The Future.References
Index

Author notes provided by Syndetics

WILLIAM HORTON is president of a consulting firm specializing in applying human factors to the task of communicating technical information. He also writes a regular column for the Journal of Technical Communication. He has received many prestigious awards, including ACM's Rigo Award for significant contributions to software documentation, the German Industrieform Seal of Quality-the first such award given for a software interface-and an Award of Achievement from the STC's International Technical Publications Competition for his book, Illustrating Computer Documentation (Wiley). His other books published by John Wiley & Sons include The Icon Book.